Every so often, the entertainment technology industry reverberates with earth-shattering business news: a major player moves to the competition, massive layoffs are announced, one company is acquired by a larger entity. Such developments generate much discussion in our little corner of the world but barely make a dent beyond it. Not so the announcement back in March that Joseph Volpe, the larger-than-life former general manager of the Metropolitan Opera for 16 years until his retirement in ...

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