This is by no means a “how-to” guide. It is merely some useful information I’m inclined to share with those of you out there who will find yourselves on one end of a phone conversation baffled at what you are hearing. You think someone just asked you to pull off the impossible, something that requires days, if not weeks, of planning, meetings, or at least tons of phone calls, budgets, approvals, assistants, department heads, and maybe even—heaven, help us—a site survey. And you were asked to ...

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