ShowSys is pleased to announce the launch of Remote Support Solutions, an enhanced maintenance and support service that vastly reduces downtime while lowering costs.
Scott Arnold, founder and CEO of ShowSys, comments, “In order to maintain public appeal, today’s high-tech entertainment industry continues to evolve in sophistication, yet the propensity for a system malfunctioning or failure still remains. The public are less tolerant to problems and critical success will be determined by the systems’ continual smooth operation.”
ShowSys has been providing control solutions for the entertainment and themed industries since 1999 and during this time participated in many award-winning projects. Their experience has resulted in ShowSys developing and delivering an enhanced service that benefits their clients through remote monitoring and faster problem resolution.
Arnold, adds, “Calling skilled technicians on site, who then need time to diagnose and understand the problem, can be time consuming and costly. Within a completely protected SSL-encrypted environment, Remote Support Solutions is uniquely positioned to monitor the ongoing performance of a system, detect and alert prior to a system malfunction, and has the ability to resolve problems that inevitably occur without the need for numerous site visits. It’s not just problems we fix—we also deliver an expanded range of services, including media management that has the capability to update numerous displays simultaneously through a global network, remote software updates that help keep systems up to date, and system back up/restore which provides secure data storage either locally or off-site. We have previously deployed these capabilities into several leading entertainment and themed industry sites and the benefits are already apparent.”
Serving the needs of the customer will always be a high priority and any delays in delivering a continuous performance can be damaging. With ShowSys’ Remote Support Solutions, technical services departments now have a much easier option in maintaining their performance with this outsourced resource.