Vari-Lite has hired Julie Smith to oversee its customer service and technical support departments. As manager of customer service, Smith's primary responsibility is ensuring that all Vari-Lite customers are taken care of and their questions are answered promptly. She will also oversee re-organization of the company's internal and external technical training program. Smith reports directly to Genlyte Controls general manager Steve Carson. "My main goal is improve customer response time," ...

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