announces a broad restructuring of its service organization and the implementation of a new comprehensive service and support plan for its customers. In addition, the company has made significant investments in spare parts and testing equipment. Barco has long been known for its advanced imaging products, and now vows to be number one in service and support in the visualization industry.
To meet this challenge, Barco has assembled a team of industry professionals, with an average of five years with Barco and over 15 years of industry experience, dedicated to customer satisfaction. The team is backed by engineering and quality support to limit the downtime of Barco products and ensure that customers are up and running as quickly as possible. In addition, a nationwide network of service partners has been certified by Barco to provide local area service to customers across the United States and Canada.
With the introduction of an array of versatile service and support plans, Barco customers can select from a number of options to create a service plan to fit their specific needs. Options include depot repair, help desk consultation, warranty extension, preventive maintenance, parts, on-site support, and 8/5 or 24/7 availability, and customer/partner training.
In order to quickly expedite the repair of Barco products, the organization has tripled its already significant investment in spare parts. In addition, Barco has invested in the most technologically advanced testing equipment for its service facility to effectively and efficiently diagnose problems. Barco also carries a fully stocked loaner product line, allowing the customer little or no downtime while their product is being serviced.
To enhance the customer’s deployment and knowledge of their Barco product, training classes are offered in the company’s classroom/lab setting or at the customer’s own premises. These classes offer a hands-on experience to the participants. The four-day classes are taught by Barco trainers and technical support team members.
“Our plans offer something for everyone,” says Vince Morelli, vice president of Operations. “While each customer can select from a range of options, the end result will be the same. We want each of our customers to be successful with a Barco product.”
“It’s not enough to sell a superior product,” comments Tom Ray, executive vice president and general manager. “You have to be willing to stand behind that product as well. With our dedicated team of experts, we are poised to be number one in the industry. We are excited by the possibilities of these new service and support plans and we pledge to deliver the highest quality of service in the industry to all of our customers.”
For further information, check out the Barco website at: www.barco.com.