High End Systems (HES) has formed a new custom shop, designed to give High End's client base access to the company's range of custom services and options. Available exclusively through an authorized High End dealer or distributor, custom shop services include setup, litho and/or gobo exchange, dichroic exchange, cord cap mounting, lens exchange, lamp exchange, and installation into appropriate road cases. All fixtures require a setup fee, which includes any additional packing materials, disassembly, reassembly, and quality control.
Standard lead time is about 10 business days for this customization service. High End will also offer a guaranteed three-business-day expedited turnaround service. All Custom shop jobs are performed at the High End factory located in Austin, TX.
According to HES president Bob Schacherl, "The flexibility of our products has always allowed users to select and install a variety of options on their own in order to give a show or project a unique look. As companies search for ways to minimize setup and preproduction times, we've noticed an increasing number of clients who request their fixtures have custom dichroics, lenses, and LithoPatterns(R) already in place prior to leaving Austin. The creation of the custom shop now gives us the ability to deliver products to a client's doorstep that are configured to their individual specifications and immediately ready for installation."