Based in London, Erica joins TMB's global staff of dedicated Tech Support and Training specialists, assisting customers with simple to complex technical issues, helping turn ideas into reality. TMB Tech Support and TMB Training embody a 30-year tradition of customer service, built on the company's strong Rock & Roll roots.
Always interested in sound, video, and lighting, Erica gained years of hands-on experience, as a crew member on live productions of all kinds, and as an audio engineer in studios and clubs. She earned her BSc degree in Live Event Technology at the University of Glamorgan in Cardiff after two years at the University of Salford in Manchester, where she graduated from its HND Audio and Video Systems program.
“I prefer the live experience to the studio,” says Erica. “Outside the studio, we don't have the luxury of correcting a problem over and over again. There's nothing quite like the challenge of getting it right the first time, quickly.” Erica adds, “And the satisfaction of helping others get the job done is an added bonus. My position at TMB will give me the opportunity to work with our professional customers, in support of such excellent vendors and products as coolux Pandoras Box, Lumen Radio CRMX Nova, and Wybron Cygnus. What more could a girl want??”
CEO Colin Waters says, “Nothing is more important to TMB's customers, and therefore to us, than first-class technical support. Erica's technical skills and problem solving abilities make her a natural for this important role. With her help we are looking forward to strong growth in the High Tech segment.”