Several of Sennheiser's customers were affected by the flood, including equipment dealers, rehearsal studios and musicians, who are all reporting significant damage to facilities, equipment and musical instruments. Sennheiser has deployed product support staff to the region, who are able to provide consulting services to Sennheiser customers and end users at no charge.
To further help provide relief to its valued customers in the region, Sennheiser has:
* Established a Service Hotline assisting customers and end users of Sennheiser products to assess equipment damage. Customers are encouraged to call 1-877-Sennheiser or (860) 434-9190, option 2.
* Extended its credit terms to affected individuals and businesses, helping customers focus on insurance claims and immediate cash flow needs.
* Re-allocated its national inventory to ensure Nashville-based customers have prioritized access to products, helping mitigate both dealer and end-user supply issues.
* Provided significant product discounts to its Nashville-based network of dealers, helping them better manage unexpected business and personal expense.
Sennheiser USA President and CEO John Falcone commented: "We recognize the unprecedented challenges that Nashville and its entire music community have faced over the past several days. As an organization, we are connected with Nashville on many fronts, both personally and professionally. We empathize with those affected by the flood, and want to assure our Nashville customers and the broader music community that we are committed to helping wherever we can during this difficult time."