Further strengthening its investment in emerging markets to support customers and channel partners with locally-based sales and support operations, Harman Professional today announced the addition of a new sales processing team in Malaysia. Headed by Order Entry Manager Asnura Arifin, the new team will handle all of the order processing for all distributors in the Asia Pacific region, and will allow Harman Professional to provide its customers with an even higher level of customer service.
In addition to Arifin, the team will include three other Sales Coordinators who will each be responsible for managing a different region of the country. Yuki Wan will be responsible for the order processing in North Asia and China; Saravanan Rathananthadevan handles the Central Asia region that includes India; and Jackie Lee is in charge of the order processing in the South Asia region. All four members of the team have extensive SAP and customer service experience, which has already allowed them to make an immediate impact with the team.
“With the addition of this new sales processing team, Harman Professional is thinking globally and acting locally: We're providing local market order entry teams to ensure we're open when our customers and channel partners are open and we're addressing local market language and customs at a more sensitive level than ever before” said David McKinney, Senior Director of Sales, Asia. “We have already seen an improvement to the speed and efficiency of our order processing, and we all look forward to working with this new team in the future.”
HARMAN (www.harman.com >) designs, manufactures and markets a wide range of audio and infotainment solutions for the automotive, consumer and professional markets – supported by 15 leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon® and Mark Levinson®. The Company is admired by audiophiles across multiple generations and supports leading professional entertainers and the venues where they perform. More than 20 million automobiles on the road today are equipped with HARMAN audio and infotainment systems. HARMAN has a workforce of about 11,000 people across the Americas, Europe and Asia, and reported sales of $3.2 billion for the last twelve months ended March 31, 2010. The Company's shares are traded on the New York Stock Exchange under the symbol NYSE:HAR.