In the August issue of ED, I wrote about the many factors to consider when upgrading your theatre to a digital sound console. I should have noted that, in addition to the all-important details such as audio quality, the key to a positive experience with this technology is customer support. As the Yamaha PM1D turns five this December, I thought that it would be timely to look at the process undertaken by manufacturers when designing a new digital control surface. Companies such as Yamaha, ...

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