The Entertainment Services and Technology Association's board of directors has voted unanimously to open up ESTA's code of conduct to allow complaints to be filed by the general public effective January 1, 2003. In 1999, ESTA led the industry in promoting ethical business practices and professionalism by creating and adopting a code of conduct for members. Received with enthusiasm, the code was also used as a model by several other industry associations, including PLASA and CITT, in ...

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