There are many sentences in our industry that no one wants to hear. “Someone’s been hurt,” for example, sends a chill down my spine. “The client is unhappy,” though much less serious, also summons a bad feeling in the stomach. One sentence, “We’ll figure it out on site,” is often tossed around and seems innocuous. However, every time I hear it, my trepidation grows, and I consider raising my fees. What the client or vendor is actually saying is, “I don’t know and will not attempt to figure ...

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